How can hospitality businesses get more done without hiring extra talent? How can owners and managers motivate and reward their employees? What skills/capabilities would enable them to be more productive?
Businesses use a lot (45+) of apps and platforms. How could they get more value out of them? What do they not yet know? Features, integrations, automation, training and ways of working have outsized impact and ROI.
Get bite-sized tips, examples, and insights from experts and frontline operators.
What are the emerging trends in hospitality & tech? What is possible now that wasn’t before? How has online engagement changed with the economy and consumer sentiment? Industry leaders will share benchmarks and practices.
How can businesses meet customer expectations for in-person experiences? Do old-school tactics (customer service, rewards) still work? How can a business increase the value of a customer and make them want to return? How can businesses make time to focus on matters?
Get bite-sized tips, examples, and insights from experts and frontline operators.
What financial metrics should I be tracking in my business, and how can I do that? What are the key cost drivers, and how can they be controlled or mitigated? How and when do you invest in growing a business? What should a manager look for in a financial statement, and what can they do to optimise their finances?
What do business owners wish their employees knew about finance? Why are things like margins, COGS, and inventory management relevant to the financial health of the business?
What’s the big picture and where are we headed in hospo and tech? Trends, headwinds, policy, industry, economy, demographics, and skills and talent. How does one take the leap and adopt new tech?
When the time comes to implement change (big or small), how should this be managed? What are the hurdles and where do most teams or leaders struggle?
How can businesses save time and get more value from their systems by integrating their tech stack? How can they improve the customer experience? What should they look for when they evaluate their tech? How can they save money?
How can tools assist teams to work well together? There are so many tech solutions to improve communication, collaboration, processes and product knowledge -- which one is right for your business? How can company culture and team ways of working be improved by technology?